Personal data protection charter - Opéra de Lyon
For many years, the Lyon Opera has processed, managed and stored your data in accordance with current legislation. As part of this approach, it has drawn up a Personal Data Protection Charter which is available to the public.
This charter, which concerns personal data held by the Lyon Opera, explains in a simple, clear and precise manner how the Lyon Opera processes that data. It helps you understand what information and personal data the Lyon Opera collects and how it is used to provide you with new services on a daily basis while respecting your rights. Whatever the sales or contact channel you use, the Lyon Opera is committed, in accordance with the European General Data Protection Regulation, to protecting your privacy by ensuring the personal data you provide remains confidential and secure.
The main principles of data protection are as follows:
Personal data is defined as any information relating to an identified or identifiable individual.
Your name, your email address, your location and username can all be considered personal data.
Transparency: the Lyon Opera provides all the necessary information on the purpose and recipients of your collected data and on how to exercise your rights;
Explicit and legitimate purposes for the use of data: the Lyon Opera only collects data necessary for the purposes declared in its charter;
Confidentiality, integrity and security: the Lyon Opera implements all reasonable technical and organisational measures to protect your personal data against disclosure, loss, alteration or access by unauthorised third parties. It does not distribute your data to third parties without your prior consent (except in the specific circumstances requiring it: see below);
Updating and storage: the Lyon Opera ensures that the data is accurate, appropriate (that is, that is does not include data unrelated to the service offered) and up-to-date. It only keeps your personal data for as long as is necessary for the purposes of processing or the service in question and for a given period, in compliance with the regulations;
The right to access, correct and delete your data: the Lyon Opera offers you the possibility to access, modify and correct your personal data directly via the personal spaces on its various sites. The Lyon Opera is also at your disposal to help you exercise your right to modify and delete your data under the terms set out below (see paragraph 4).
2.1 When do we collect your personal data?
Your personal data may be collected:
2.2 What type of data is collected?
Declared personal data is what you provide as part of your relationship with the Lyon Opera's services or partner theatres.
The personal data necessary for audience member, partner or commercial relationships is indicated as "obligatory" by an asterisk on the online collection media and by the Lyon Opera's sales team, on the telephone and at the box office.
In order to benefit from the services of the Lyon Opera, it is necessary, except in special cases, to collect the following information: title, surname, first name, country, postal address, email address, and price charged.
In order to provide the best possible support, the Lyon Opera may also collect the following data:
Forms used to contact the various departments of the Opera include mandatory data for replies and a free text field. You may provide other personal data about yourself in your message or as an attachment. The provision of such personal data is voluntary on your part.
In providing this data, you agree to our processing of the information. Your contact details may be used to reply to your message. However, we will not pass on this data to other parties without your prior consent.
In accordance with the law, the Lyon Opera does not under any circumstances collect special categories of personal data revealing an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, personal genetic data, biometric data, personal data concerning health, sexual activity or orientation.
These particular categories of personal data are never collected or processed by the Lyon Opera.
2.3 Why does the Opera collect your data and for what purposes?
The Lyon Opera is a major venue for the creation and dissemination of works in various artistic fields, particularly opera, dance and concerts. It is a major player in the cultural policies implemented in the region by various local authorities and the Ministry of Culture, and, therefore, naturally strives to introduce, support and promote this artistic programme to all audience members and citizens. The Lyon Opera is committed on a daily basis, through its sales and marketing and cultural development departments, to providing access for as many people as possible to the works on offer.
In this context, the personal data collected is used as follows:
A. Commercial relations:
The Lyon Opera is equipped with a ticketing and customer relations programme, Secutix 360°, which allows us to collect personal data from our audiences. The fields to be filled in (2.2) are limited to the data necessary for the audience member and partner relationship.
This data is used to:
B. Promotion of the shows and services:
As part of the promotion of its shows and services, the Lyon Opera may be required to :
C. Analysis of the data collected in order to improve services to the public:
The data collected is used to monitor and analyse the evolution and practices of the Lyon Opera's audiences. This data is used to enrich statistics and to develop steering, measurement and reporting tools.
Some of this analysis and these tools may be carried out in partnership with external service providers. In this case, the data transmitted and studied are made anonymous and the external service providers do not keep them.
2.4 Who sees your personal data?
The Lyon Opera ensures that only authorised personnel have access to your personal data, and that the data is strictly limited to that necessary for customer relations.
The Lyon Opera's service providers may also receive personal data that is necessary for the services they have been entrusted with. For example: your first and last name when you are welcomed in a partner theatre or by Lyon Opéra Restauration for dinner during the interval. Once these services have been provided, Lyon Opera's partners do not keep your data.
Lyon Opera staff do not have access to unencrypted payment card data. However, following a purchase, with your consent, it may be stored in a secure, encrypted manner for subsequent purchases. By default, this storage feature is deactivated.
2.5 How your personal data is stored: privacy and security
Respecting your right to keep personal data protected, secure and confidential is a priority for the Lyon Opera.
The data is stored by the Lyon Opera's partner (Secutix - ticketing and customer relations software), in compliance with French legislation and European regulations. It complies with ISO/IEC 27001:2013 and PCI DSS standards.
All operations with a third-party recipient of your data are supervised in order to ensure that your data is protected and that your rights are respected.
In the event of a data transfer to a country outside the European Union, technical and organisational rules have been put in place to ensure the protection and security of this information (duplicate data for back-up, secure servers, encryption, manual change logs, etc.).
As part of our ongoing concern about data security and protection, we would encourage you to be careful to prevent any unauthorised access to your personal data and to protect your terminals (computer, telephone/mobile terminal, tablet) against any unwanted or even malicious access, by using a strong password, which we recommend you change regularly. If you share a terminal, we recommend that you log out after each use.
3.1 What is a cookie?
A cookie is a small text file that is transferred to your computer, mobile phone/terminal or tablet through your web browser. Cookies are stored on the hard drive of your computer, mobile phone or tablet when you visit our website. Cookies enable the Lyon Opera to recognise you on subsequent visits to the site.
Cookies are either temporary (session cookies) or persistent. Session cookies are only active for the duration of your visit and are deleted when you close the browser. Persistent cookies remain on your terminal's hard drive when you leave the site and remain there until you manually delete them or the browser purges them after a certain period of time.
Lyon Opera uses performance analysis cookies to monitor the performance of its websites, for example to determine the number of times a page is consulted and the number of unique users to its website. Web analytics services may be developed and operated by third parties. The information provided by these cookies is used to analyse patterns of user behaviour and optimise the user experience or to identify areas of the website that may require maintenance or improvement. The information is anonymous and is used for statistical purposes only.
The Lyon Opera uses third-party solutions (in particular, Google Analytics) to collect information (browsing, authentication and location data) about visitors to the website, thanks to these cookies. This information may be used by the providers of these solutions.
Some pages of the site provide our content from social media platforms in an embedded format, such as videos or links to external platforms like Deezer. Cookies from social media platforms, such as YouTube, are used on some of our web pages to enable us to provide these services.
If you have any questions about the use of these third-party cookies, we recommend that you read the cookie policies provided on their respective websites.
3.3 How long do you keep cookies?
3.4 How to manage and disable cookies
Most browsers are set to accept cookies used on our websites. However, you can adjust these settings to disable cookies. The following links will explain how to adjust your browser's cookie settings:
When you disable cookies, some graphics may not display correctly and you may not be able to use certain applications.
You can exercise your right to access, modify or delete your data as well as your preferences for newsletters and promotional offers:
As a reminder, concerning your subscriptions to the Opera's emails, you can unsubscribe at any time by clicking on "unsubscribe" in the body of the email or by changing your preferences in your personal account.
You can contact us at the following address
Data Protection (Operations Department)
Opéra de Lyon
1 place de la Comédie
69 001 LYON
or at email@example.com
6.1 How to contact us to exercise your rights?
To exercise these rights or for any questions regarding the processing of your data under this scheme, you can contact us at the following email address: firstname.lastname@example.org
or by post at
Data Protection - Operations Department
Opéra de Lyon
1 place de la Comédie
69 001 Lyon
6.2 What rights do you have?
You have the following rights::
6.3 How to make a complaint to the CNIL?
You have the right to make a complaint to France’s National Commission for Information Technology and Civil Liberties (CNIL), in particular • If you believe, after having contacted the data protection department, that your rights regarding your data are not being respected. • In the event of a violation of rights noted in the processing of your personal data
Posted May 3, 2022
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